Call Now (786) 7970266

Email: Casaitaliajoyas@gmail.com

5645 NW 87th Ave Suite 103

Doral Florida 33178

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Casaitaliajoyas@gmail.com

Refund Policy

• Casa Italia Joyas LLC do not offer refunds. All sales are final, and refunds are not available under any circumstances.

• Exchange Only: an exchange or store credit, are allowed for another item of equal or greater value please, initiate your request via email to casaitaliajoyas@gmail.com seven (7) days following the receipt of the item.

• Product Condition: Items must be returned without any signs of use, in the original packaging (boxes, bags, or other), the purchase receipt, and a brief explanation of the reason for the exchange or store credit request.

• Exchange Request Period: All exchange or store credit requests must be initiated within seven (7) days of receiving the item.

• Return Process: Items must be returned in their original packaging and in the same condition as received without any signs of use.

1. The item must be postmarked for return within 7 days of the original receipt.
2. Costumers are responsible for the return shipping cost.
3. Returns can be facilitated at our store location.
4. Initiate a return by contacting us at casaitaliajoyas@gmail.com.

• Returned Items Condition: Upon receipt and inspection, an e-gift card for store credit or notification of replacement merchandise shipment will be issued within 2 to 7 business days.
• Damages Items: Items in not good condition, damaged, or with missing parts may result in a denial of the exchange or store credit request.

• Shipping Issues: If you received a defective, damaged, or incorrect item, we can resolve the issue promptly.
• If your package is reported as delivered but not received, please check with neighbors or contact us at casaitaliajoyas@gmail.com. We will assist you with your case. Note: shipping company claims must be made after 20 days from the shipment date. Casa Italia Joyas LLC
• All our packages are shipping through FedEx to closet Walgreens to your home, presenting identification. If the customer wants their package to be shipping to their home, Casa Italia Joyas LLC is not responsible for lost packages.

• Sale items: Sales Items and gift cards are not eligible for return, exchange, or store credit.